jom study ..

Five major strategies for effective conflict management as identified in the Dual Concern Model.

1.   Contending

-         Also called competing / dominating

-         is the strategy in the lower right -hand corner.   

-         Actors pursuing the contending strategy pursue their own outcomes strongly and show little concern for the whether the other party obtains his or her desired outcomes.

2.    Yielding

-         Also called accommodating or obliging

-         Is the strategy in the upper left- hand corner.

-         Actors pursuing the yielding show little interest or concern in whether they attain their outcomes, but they are quite interested in whether the other party attains his/ her outcomes.

3.   Inaction

-         Also called avoiding.

-         Is the strategy in the lower left-hand corner.

-         Actors pursuing the inaction strategy show little interest in whether they attain their own outcomes, as well as little concern about whether the other party obtains his /her   outcomes.

-         Inaction is often synonymous with withdrawal / passivity; the party prefers to retreat be silent, or do nothing.

4.   Problem solving

-         Also called collaborating        / integrating

-         Is the strategy in the upper right -hand corner.

-         Actors pursuing the problem -solving strategy show high concern for attaining their own outcomes and high concern for whether the other party attains his / her outcomes. In problem solving, the two parties actively pursue approaches to maximize their joint outcome from the conflict.

5.   Compromising

-         Is the strategy located in the middle.

-         As a conflict management strategy, it represents a moderate effort to pursue one’s own outcomes and a moderate effort to help the other party achieve his/her outcomes.